Commerce Today
Ecommerce insights merchants can use today
Displaying 1 item of Commerce Today with the tag "ai personalization".
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Episode 134: Millennial B2B Buyers: Reshaping Digital Sales with Self-Service and Speed
July 29th, 2025 | 20 mins 16 secs
ai personalization, b2b digital transformation, b2b ecommerce, b2b purchasing trends, b2c expectations, commerce today podcast, digital experience, gen z buyers, joshua warren, lead decision-makers, millennial b2b buyers, omnichannel strategy, sales strategy shift, self-service buying, transparent pricing
In this episode of Commerce Today, host Joshua Warren dives into the powerful influence millennials are having on B2B buying behavior. Now comprising 73% of all B2B buyer roles—and 44% of lead decision-makers—millennials are reshaping the buying journey with expectations rooted in their B2C experiences. Joshua unpacks the shift toward transparent pricing, self-service tools, and seamless digital interactions, and explores why traditional sales tactics are losing ground. With Gen Z already entering the market, B2B brands must modernize quickly. From AI-powered personalization to omnichannel experiences, this episode offers strategic insights for adapting your digital approach and staying ahead in the evolving B2B landscape.