Commerce Today
Ecommerce insights merchants can use today
Displaying all 3 Episode of Commerce Today with the tag “e-commerce personalization”.
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Episode 126: Personalization in 2025: The 5-Level Ladder from “Hi" to Predictive Service
June 3rd, 2025 | 26 mins 12 secs
b2b, b2c, case studies, commerce today, creatuity, customer engagement, customer experience, data-driven marketing, digital marketing, e-commerce personalization, joshua warren, kpis, litmus test, netflix, personalization ladder, personalization strategy, quick wins, revenue growth, targeted ads, user experience
In this episode of Commerce Today, host and Creatuity CEO Joshua Warren takes a fresh look at e-commerce personalization. Using real-world examples—from Netflix’s smart recommendations to the pitfalls of over-targeted ads—Joshua explores what makes personalization effective versus intrusive. He introduces the five-step "personalization ladder," sharing actionable tips, quick wins, and KPIs at each stage to help brands level up their personalization strategy. The episode wraps with real-life case studies and a five-question litmus test to ensure your efforts stay customer-friendly. Whether you're in B2B or B2C, this episode will help you drive revenue and deliver better customer experiences through smarter personalization.
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Episode 95: CDPs 101 - Understanding the Value of Customer Data Platforms in E-Commerce
October 29th, 2024 | 19 mins 9 secs
cdp providers, cdps, commerce today, customer acquisition costs, customer data platforms, customer insights, customer retention, data-driven marketing, e-commerce personalization, platform selection
In this Commerce Today episode, we explore Customer Data Platforms (CDPs) and their role in boosting e-commerce personalization, lowering acquisition costs, and improving retention. We’ll review leading CDP providers and guide listeners on selecting the ideal platform for their business needs.
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Episode 59: Magic in the Details: Applying Disney's Common Purpose to Ecommerce
February 20th, 2024 | 20 mins 2 secs
attention to detail, commerce, common purpose, e-commerce personalization, service
Joshua Warren and Darin Newbold delve into how Disney World's exceptional experiences and customer service can serve as a model for ecommerce strategies. They provide actionable insights to enhance the online shopping experience, aiming to make it uniquely magical for every customer.